Aftermarket Account Manager

About our company:
The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us.

About the position:
In this role you will, manage aftermarket account needs and growth for Raymond National Account Customers around service, parts, rental, training and account execution by Sales and Support Centers.

This is a remote position. While travel needs vary by account, overall travel for this position is anticipated to be up to 60% monthly depending upon what the account needs are.  

Job Responsibilities:

• Define customer-specific metrics, contract requirements, and implement methodology for collecting, analyzing, and communicating these to the S&SCs personnel and overseeing execution of the account.
• Assess performance and identify problem areas implementing corrective action where needed.
• Oversee local dealer teams account execution of the day-to-day customer needs and coach as needed.
• Gather local dealer feedback to better understand site-specific behaviors or conditions that may influence performance.
• Use qualitative customer data collection (i.e. surveys, site visits, webinars/teleconferences) to monitor customer satisfaction.
• Analyze data to identify areas of opportunity or improvement.
• Identify and prioritize customer needs and match Raymond / S&SC solutions to address.
• Develop account-specific pricing consistent with sales strategy.
• Develop account plans to grow existing aftermarket product business and add new aftermarket products where possible in partnership with the Raymond National Accounts Manager.
• Drive communications to the customer, local dealer, and Raymond.
• Elevate areas of concern and engage appropriate support personnel as needed.

About you: 

• Bachelor’s Degree preferred, in business or a related field
• 5 or more years of professional aftermarket experience is required
• Previous material handling industry experience is required
• Project management and aftermarket customer facing experience required
• Ability to travel up to 60% required

About the total compensation package:

Salary - $105,441 - $135,000 per year. Compensation depends on the selected candidate’s education and experience.

Relocation – This position may qualify for relocation.

Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

• Vacation available on day 1
• 10 paid holidays
• Medical and Rx Plan options
• Dental and Vision Plan options
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA) for medical and dependent care
• Life Insurance and AD&D
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Indemnity Insurance
• ID Theft Protection
• Comprehensive 401(k) retirement plan with company match
• Profit Sharing Plan based on annual profitability
• Long-Term Care Insurance
• Vacation, Sick, & Volunteer Time
• Tuition Aid Program