Aftermarket Account Manager-5001022828406

Aftermarket Account Manager

Category: Sales
  • Posted Date: 3/14/2024
    Hiring Type: Full-time
  • Requisition Number: RCS-12966
    Shift: 1st

About our company:
The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us.


About the position:
In this role you will, manage aftermarket account needs and growth for Raymond National Account Customers around service, parts, rental, training and account execution by Sales and Support Centers.


This is a remote position. While travel needs vary by account, overall travel for this position is anticipated to be up to 60% monthly depending upon what the account needs are.  


Job Responsibilities:

  • Define customer-specific metrics, contract requirements, and implement methodology for collecting, analyzing, and communicating these to the S&SCs personnel and overseeing execution of the account.
  • Assess performance and identify problem areas implementing corrective action where needed.
  • Oversee local dealer teams account execution of the day-to-day customer needs and coach as needed.
  • Gather local dealer feedback to better understand site-specific behaviors or conditions that may influence performance.
  • Use qualitative customer data collection (i.e. surveys, site visits, webinars/teleconferences) to monitor customer satisfaction.
  • Analyze data to identify areas of opportunity or improvement.
  • Identify and prioritize customer needs and match Raymond / S&SC solutions to address.
  • Develop account-specific pricing consistent with sales strategy.
  • Develop account plans to grow existing aftermarket product business and add new aftermarket products where possible in partnership with the Raymond National Accounts Manager.
  • Drive communications to the customer, local dealer, and Raymond.
  • Elevate areas of concern and engage appropriate support personnel as needed.

About you

  • Bachelor’s Degree preferred, in business or a related field
  • 5 or more years of professional aftermarket experience is required
  • Previous material handling industry experience is required
  • Project management and aftermarket customer facing experience required
  • Ability to travel up to 60% required

About the total compensation package:


Salary - $105,441 - $135,000 per year. Compensation depends on the selected candidate’s education and experience.


Relocation – This position may qualify for relocation.


Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

  • Vacation available on day 1
  • 10 paid holidays
  • Medical and Rx Plan options
  • Dental and Vision Plan options
  • Employee Assistance Program (EAP)
  • Flexible Spending Accounts (FSA) for medical and dependent care
  • Life Insurance and AD&D
  • Short-Term and Long-Term Disability
  • Accident, Critical Illness, and Indemnity Insurance
  • ID Theft Protection
  • Comprehensive 401(k) retirement plan with company match
  • Profit Sharing Plan based on annual profitability
  • Long-Term Care Insurance
  • Vacation, Sick, & Volunteer Time
  • Tuition Aid Program

Ready to apply?