Customer Intelligence Data Analyst

Customer Intelligence Data Analyst

Category: Info/Data Analytics
  • Posted Date: 4/16/2024
    Hiring Type: Full-time
  • Requisition Number: RCS-13482
    Shift: 1st

Job Title: Customer Intelligence Data Analyst


About our company:

The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation, and growth. Our associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us.


About the position:

The Customer Intelligence Data Analyst leverages our customer’s iWarehouse forklift telemetry data to provide custom analytics, reporting, and KPI visualizations to internal and external stakeholders with a goal of driving customer success. They work closely with team members in our Professional Services group to provide a holistic consulting solution for our customer’s material handling fleet management data needs.


You will:

  • Query and interpret data sets for presentation directly to clients
  • Build custom reports and dashboard visualizations for client consumption/use
  • Work through specification and definition of client reporting needs
  • Explain and transfer completed analyses to account owners for client delivery
  • Create, review, and interpret complex reports
  • Act as an internal resource for analytics and reporting projects in a manufacturing environment
  • Lead skilled professional teams in planning and coordinating projects
  • Provide analysis to senior and executive level staff inside and outside the Company regarding best practices on customer data
  • Provide advice and counsel regarding technical and/or specialized knowledge to all levels of employees across divisions
  • Utilize skills to streamline processes
  • Document all procedures created

About you:

  • A minimum of 4 years of project management experience
  • Proficiency in Python and/or R
  • Machine Learning Modeling experience
  • Proficient in SQL
  • Proficient in a business intelligence systems – preferably Power BI
  • Experienced in data analysis and reporting
  • Able to interpret technical information relating to computer programming and other areas of data processing
  • Able to effectively resolve problems, identify and analyze key information from multiple sources, determine root cause, and find the best solution from among various alternatives
  • Proficient in Microsoft Office Products

It would be great if you had:

  • A bachelor's degree in business intelligence, computer science, business administration or related field of study
  • Knowledge of MS Visual Studio
  • Snowflake experience
  • Knowledge of Data Base Management Systems
  • Knowledge of MS Azure Cloud
  • Knowledge of Lean Management and continuous improvement principles
  • Customer-facing presentation skills


About the schedule:
This position is work remote eligible.


If preferred, a hybrid schedule can be considered for candidates local to Greene, New York.



About remote work:

Fully remote candidates will be considered based on experience and skill set. Fully remote candidates may be required to travel to Greene, NY for onboarding and/or periodically throughout the year based on business need. To be considered for a fully remote position you MUST reside in one of the following states: Alabama, Arizona, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington or Wisconsin.


About the total compensation package:


Salary - $65,781 - $84,340 per year. Compensation depends on the selected candidate’s education and experience.


Relocation – This position may qualify for relocation.


Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

  • Vacation available on day 1
  • 10 paid holidays
  • Medical and Rx Plan options
  • Dental and Vision Plan options
  • Employee Assistance Program (EAP)
  • Flexible Spending Accounts (FSA) for medical and dependent care
  • Life Insurance and AD&D
  • Short-Term and Long-Term Disability
  • Accident, Critical Illness, and Indemnity Insurance
  • ID Theft Protection
  • Comprehensive 401(k) retirement plan with company match
  • Profit Sharing Plan based on annual profitability
  • Long-Term Care Insurance
  • Vacation, Sick, & Volunteer Time
  • Tuition Aid Program

Ready to apply?