Customer Service & Collections Supervisor - Treasury - Greene, New York

About our company:

The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation, and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us.

About the position:
The Customer Service & Collections Supervisor – Treasury is responsible for leading a team to provide exceptional customer service within our Corporate Treasury department. As a working leader, you will work side-by-side with your team to ensure assigned objectives and metrics are met, providing guidance and vision along the way.  

Technical specifics –

• Monitors and maintains large customer accounts.
• Works with internal and external partners to gather the needed information for customer accounts.
• Researches and compiles payment data to reconcile customer accounts.
• Proactively identifies issues and provides solutions to address the root causes of discrepancies and/or problems with accounts.
• Monitors the status of outstanding receivables and reviews customer accounts to ensure that prompt payments are made, taking corrective action to resolve any issues that have interrupted customer payments.
• Works with counsel on bad debt accounts and other legal matters.
• Analyzes data to determine the correct action to take before proceeding with a payment plan for a possible bad debt account.
• Coordinates the repossession process from start to finish and works with dealerships to remarket equipment recovered from repossessions.
• Coordinates special projects and assignments with Treasury personnel and other departments.
• Establishes deadlines to ensure timely follow through.
• Prepares reports, presentations, and correspondence as needed.

Leadership specifics –

• Provides work direction to team members and assists in resolving problems.
• Responsible for performance management, providing regular coaching.
• Proactively addresses performance and/or people issues, as needed.
• Sets performance goals in support of the Company Hoshin.
• Develops the knowledge and skills of the team, ensuring cross-training.
• Promotes teamwork and a positive, inclusive environment.

About the schedule:

• This position is based in our Greene, NY office and may have a hybrid schedule upon completion of a training period.

About you:

• A bachelor’s degree is preferred.
• Commercial loan knowledge, legal background/experience, and/or accounting knowledge are helpful.
• A minimum of 2 years of project management experience.
• Excellent interpersonal, verbal, and written communication skills.
• Solutions-oriented approach to problem solving.
• High level of attention to detail.
• Flexibility to work successfully in an ever-changing environment.

About the total compensation package:

Salary - $60,400 - $77,400 per year.  Compensation commensurate with selected candidate’s experience.

Relocation - This position may qualify for relocation.

Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

• Vacation available on day 1
• 10 paid holidays
• Medical and Rx Plan options
• Dental and Vision Plan options
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA) for medical and dependent care
• Life Insurance and AD&D
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Indemnity Insurance
• ID Theft Protection
• Comprehensive 401(k) retirement plan with company match
• Profit Sharing Plan based on annual profitability
• Long-Term Care Insurance
• Vacation, Sick, & Volunteer Time
• Tuition Aid Program