Dock Door Technician-Bartlett-Tennessee-5001026299500

Dock & Door Technician - Bartlett, Tennessee

Bartlett, Tennessee, United States
Category: Field Service
  • Posted Date: 3/6/2024
    Hiring Type: Full-time
  • Requisition Number: SHW-13163

With over 100 years of combined expertise, Heubel Shaw develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new and pre-owned lift trucks and forklifts, parts, storage solutions, integrated systems, fleet management and other services to support our client's operations.   


Dock & Door – Field Service Technician (Memphis, TN) 


At Heubel Shaw, our technicians are the heart and soul of our company. We are looking for a Dock & Door Technician in the Memphis area that is mechanically savvy and passionate about building customer relationships. 


We offer competitive pay, PTO/paid holidays, full benefits/401k, comprehensive training, and a vast amount of vertical mobility opportunities. Join the Raymond Heubel Shaw family and come see the infinite opportunities that await you today! 


Position Summary: 

Maintain service and support dock equipment (including dock plates, dock lock systems, and overhead doors) at the customer location in a timely and cost-effective manner so that customer requirements are met. 


*This is a full time, hourly position. Some overtime may be required based on customer demands. 


Principle Duties and Responsibilities: 

  • Drive to customer site, diagnose, trouble-shoot and repair dock equipment including dock plates, trailer restraint systems, and overhead doors and other equipment in accordance with established guidelines and procedures, maintaining positive customer relations. 
  • Perform preventive maintenance on assigned equipment according to schedule, established procedures, and cost guidelines at customer’s facility. 
  • Complete all required paperwork and time records accurately and completely follow Mobile Tech Procedures as directed by management.            
  • Account for all parts, materials, tools and consumables used as required. 
  • Drive and work safely in accordance with company and/or customer safety policies and procedures. 
  • Develop and maintain positive, effective working relationships with customers and co-workers. 
  • Maintain the van’s interior equipment, storage devices, service manuals and related documents. 
  • Attend meetings, training classes and other company activities as required. 
  • Keep an adequate set of personal tools as required by the position. 
  • Work with all departments and employees to ensure quality of customer service. 



Ideal candidate will possess: 

-Strong mechanical aptitude & ability; basic knowledge of industrial electricity 

-Ability to read schematics, diagrams, operation manuals, manufacturer’s specifications 


Minimum Qualifications: 

-HS Diploma or GED 

-At least two (2) years of hands-on technical experience with mechanical, hydraulic, and/or electrical components 

-Must be able to push, pull, and lift up to 50lbs 

-Must be able to climb ladders and/or work on elevated platforms that may be 15’ to 30’ in height  




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